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fishnet glove on their right arm. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504357837-ELJE2AQ97CI7ZG9OW14S/secret.jpg Digital Art A digital illustration of a young woman with long, wavy purple hair, large expressive brown eyes, and light skin with freckles. 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The top scene shows people working with computer monitors and a giant smiling cloud, with a robot character nearby. The second row shows a person on a mountain peak with a flying drone and a robot in the clouds. The third scene depicts a person using a drill in front of server racks, with a flying robot nearby. The bottom scene features a person relaxing on a beach with a palm tree, a robot with drinks, and a person reading a report, with a small girl and a dog playing in the background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504368071-SC43IFESUQ2YMUZASUPW/fire2.jpeg Digital Art A woman with fiery orange and red hair, surrounded by flames, holding a bird on her shoulder. She wears a dark dress and stands within a black thorny border. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504351831-3EV1VC177U6N20U3WH8W/uxbooth2.png Digital Art A classroom scene with three students. The female student in the front has curly hair and is holding a pen, thinking about writing. The male student behind her has short hair and is looking at his paper with his hand on his chin. The female student in the back is wearing glasses, has straight hair, and is reading a book. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504353210-XKLC9FWP7YM04O1J0GIA/uxbooth1.png Digital Art A person choosing between options A, B, C, D at a booth, with discarded empty bags labeled 'OPTION' on the floor. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504346012-OWELPQQRP5QKKBBMSO8N/girl.png Digital Art Illustration of a woman with curly hair wearing a blue headscarf, making a surprised facial expression with one hand on her cheek, with a pink heart nearby. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504358478-95MKSG3EC44LEPWFL21P/talynn.jpg Digital Art Animated illustration of Storm, a female superhero, with white curly hair, wearing a black and yellow costume, with a cape, and standing in front of a stormy sky with lightning. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504397515-4JWLQ7TL1GXXTLTET45Q/dekupeter.png Digital Art Anime-style illustration of Deku from My Hero Academia and Spiderman, with both holding a small superhero doll of All-Might and Iron Man, respectively https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504398577-J20U7A5YM5P0AE2IDUX3/wolves.png Digital Art A girl with a ponytail, holding a crowbar, faces a swarm of dark, wolf-like creatures with glowing red eyes in a grim, black-and-white style. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504404171-NR45K9UXRQUYSJTNQIR2/moana.png Digital Art Digital illustration Moana wearing a green leaf and pink flower crown, orange crop top, with a worried expression, hand touching her face, against a blue background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608504441898-28PASZ900XNQB381GMAV/helacersei.png Digital Art Hela from Thor: Ragnarok and Cersei from Game of Thrones with dark and blonde hair in black outfits, one holding a glass of red wine. https://www.havananguyen.com/traditional-art daily 0.75 2025-09-20 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1670437374512-MY0XP17I51J5ZP66O599/IMG_7232.jpg Traditional Art Watercolor painting of a woman with dark hair, wearing a gold crown and jewelry, surrounded by purple foliage. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1670441130466-EO28IZ5XLSIRG1MWHR8E/IMG_8614.jpg Traditional Art Hand-painted wooden clock featuring a woman with long dark hair wearing a wide yellow hat surrounded by large green leaves. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/a8e294b4-5864-439e-9c24-82e92a54f09f/IMG_7295.JPG Traditional Art Watercolor portrait of a woman with long, wavy hair, a golden crown, and jewelry, holding a pen near her face, surrounded by a background of tree branches. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/9dd5a795-cd66-43d2-ad43-4be90bcf1ce8/IMG_7903.JPG Traditional Art Tiana from Princess and the Frog wearing a luxurious white fur coat and gold jewelry, depicted in a colorful, stylized art style, set against a background suggestive of a lavish interior with draped curtains and arched windows. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/e53fd694-0a9b-4666-9cb8-13ab075a023a/IMG_7233.JPG Traditional Art Drawing of a woman with long dark hair wearing a golden crown and various golden jewelry, surrounded by leafy branches, in shades of blue and gold. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/7c975f54-dd30-4ac2-b849-2f91c9c2e2ba/IMG_7858.JPG Traditional Art Watercolor painting of two swans swimming in a lake with mountains in the background and a cloudy sky overhead. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/2725fc8a-adfe-4ae1-9937-0b3c7029f8a6/IMG_7884.JPG Traditional Art Hand holding a colorful illustration of Pocahontas from Disney's animated film, with a computer monitor displaying the same illustration on a laptop screen in the background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/938a13ae-a270-4cdc-8364-a7e19415ad35/IMG_7235.JPG Traditional Art Colorful illustration of Mulan with a confident expression, wearing a green sash and black uniform, in a dynamic pose with throwing stars and a sword in the background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/36ca2d81-29e1-4146-a635-38b7a30929f3/67989443012__2D483263-CD89-4D08-BDCE-BB22309C195C.JPG Traditional Art A colorful illustration of a happy couple with their two dogs outdoors, with a building and trees in the background. The caption at the bottom reads "our first home." https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/560ce349-b77d-4e5f-9e6d-e979319b0eb2/IMG_6373.JPG Traditional Art Colorful portrait of a family with two children, two women, a man, and two dogs, set against a green background with leaves. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/693b08b7-26bb-4de3-b9ab-afcfb4863ada/IMG_8260.JPG Traditional Art A watercolor painting of the Delicate Arch in Arches National Park, Utah, with mountain ranges in the background and desert terrain in the foreground. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/b99846be-cd50-4e91-ac60-2faea4810772/20221206_104545.jpg Traditional Art Cartoon illustration of a happy couple with two cats in front of a house, with the text 'our first home!' https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516927297-96A7V6IURC58SK1QO31P/snowwhite.jpeg Traditional Art Illustration of Snow White in a red and gold gown, holding a blue bird on her finger. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516937339-II8O5IDJUDL1AMTAL22R/stevenconnie.jpeg Traditional Art A colorful illustrated portrait of a man with curly hair and beard, wearing a red shirt with a yellow star, standing with a woman with long dark hair and glasses, smiling, surrounded by watercolor-style pastel background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516948018-1FTC3KPPTKTISEN3Q7LV/jasmine.jpeg Traditional Art Line drawing of a woman with long dark hair, surrounded by green foliage, with leaves in the background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516946027-S0IER968P9YEDGPUQ5MF/pothos.jpeg Traditional Art A cartoon woman with curly hair, glasses, and dark lipstick, wearing overalls and a striped shirt, surrounded by green leaves. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516928926-013J1EBUBZV73JOHZ0PW/peacelily.jpeg Traditional Art Colorful drawing of a purple-skinned woman with long dark blue hair, wearing a white off-shoulder top and pearl necklace, surrounded by green leaves and white calla lilies. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517000811-ATY47DR5AHYN3E9AXMH2/garden.jpg Traditional Art A cartoon-style painting of a young woman with long brown hair, holding a purple flower, surrounded by cut-out paper flowers in shades of purple, pink, and beige on a blue and green background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517020025-66D9UZ782U9W8ZQH8Q6P/music.jpg Traditional Art An abstract painting of a woman with curly hair, looking downward, rendered in gray tones with red highlights in the background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517017374-4FHR186E4S5F5WVVKNB8/spring+girl.jpg Traditional Art A digital painting of a woman with long, wavy brown hair adorned with white flowers, smiling and looking over her shoulder in a lush green setting. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517091727-O7PRRPRX3Y858OEGV18V/butterflies.jpg Traditional Art Line drawing of a woman with long, wavy hair and detailed eyes, with orange butterfly stickers on her hair. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517031972-0CTSUABQFO53PNJO689M/despair.jpg Traditional Art Line drawing of a woman with long hair sitting next to a dark puddle on a red background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517004338-BNE8Z8NNBN386QV5PO1A/bunnybackpack.jpg Traditional Art A cartoon-style illustration of a young woman with pink, wavy hair and blue eyes, holding a white bunny with a neutral expression against a light blue background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517021738-JRM5DT0K2BJ8WBJ13Y19/dress.jpg Traditional Art A female cartoon figure with short blonde hair, wearing a strapless white dress, stands in front of a blue floral background. The dress has multiple layers of ruffled fabric, creating a full skirt. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608516999500-IS0O4FTSE5DXMYILS0L2/mirror.jpg Traditional Art A colorful painting of a person with a skull face, bright green eyes, and wearing a galaxy-themed hoodie with a red hood lining. The person holds a mirror with both hands, and the background is green with blended shades. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517050804-U564XOKGZY5Q9M2AS8UW/antlers.jpg Traditional Art A drawing of a woman with long blue and red hair, with deer antlers on her head, surrounded by large leaves and branches, some of which are sketched in outline and uncolored. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517052264-OTWK8HPHOEY7HYC7FK49/butterflies2.jpg Traditional Art Black and white drawing of a woman with long hair, surrounded by blue butterflies, resting her chin on her hand. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517039969-3Q6QMU12AHSK1X5NSMNW/mother.jpg Traditional Art A black and white drawing of two children with messy hair, one sitting and one kneeling, preparing to eat a large, dead wolf lying on the ground with a gory wound on its back. The children are smiling and holding spears, and the scene appears to be a stylized or imaginative depiction with minimal color accents. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517121033-K9N61XPSGRSWYP6SALJ8/Between.png Traditional Art https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517059455-CD0X79WIB0A61A4M1GY0/giant-women.jpeg Traditional Art Colorful drawing of two female comic characters sitting back-to-back on a bricks box, one in a purple and yellow costume with horns, the other in green and purple with a gemstone on her forehead, both with long flowing hair. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517070411-NB5MF9AT5ZJQS2CGX4EB/yesss.jpeg Traditional Art A cartoon drawing of a woman with tall blue hair, glasses, and a wide smile, standing in a playful pose with hands forming a triangle shape. She is wearing a white shirt with rolled-up sleeves, suspenders, high-waisted jeans, and sneakers. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517031514-FSXKG9BUFFHN10YY3M7R/futility.jpg Traditional Art Sketch of a woman with long hair, kneeling on the ground, her head bowed, with water or liquid spilling around her. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517073591-MK608XRC8SCZVM3WAMTB/goldleaf.jpeg Traditional Art An illustration of a woman with curly hair and antlers, wearing a dress with leaves, set against a gold triangular background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517073837-69VSICN9BKXR45SJ7AW8/life.jpg Traditional Art A stylized portrait of a woman with short, dark hair, dark lipstick, and eye makeup, on an orange background with a tattoo on her shoulder. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517089705-8KCB0KM74SED2KAWT4RJ/death.jpg Traditional Art A stylized illustration of a woman with red skin, dark short hair with bangs, and black lipstick. She has a teardrop tattoo on her face and an intense expression, set against a bright orange background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517068988-5ZY0CYJRVZRITZTENF7H/painting.jpg Traditional Art A stylized portrait of a cartoon girl with large eyes, short brown hair with bangs, wearing an orange top, set against a teal background. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517113723-WZYZ1938IKQB5AKRMC6I/painting-audrey.jpg Traditional Art A black-and-white portrait illustration of a woman with short dark hair, red lips, and a patterned top with bows. https://www.havananguyen.com/events daily 0.75 2021-01-02 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608517868868-FS7M8JNKQRWGMMWZM0GJ/ltux.jpeg Events https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608518762829-FIWJXRYARQIRBSL7MNDY/LinkedInclass.png Events https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608519093325-Y29DSUW2IFGWN8Q2T2Q4/contentclass.png Events https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608519667148-WPQZECGKM7L0FD9ESBOY/Red+Black+Friday+Sale+Facebook+Post.gif Events https://www.havananguyen.com/ux-process daily 0.75 2021-01-07 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608754797979-J1HTBMNPU90ECBDLKJ4S/havana-ux-process UX Process https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608754904718-TZ5VZKWPBS5Z0D5C8KQT/Guessing.png UX Process - “If you’re not checking, you’re guessing.” I don’t like wasting time on projects that ultimately don’t get used or don’t matter. In the past, I have scrutinized requirements: where did it come from? Who needs it? Why do they need it? Is it mission critical? Early product discovery interviews with users, customers, subject matter experts (SMEs) are my favorite part of the process. I also like to keep in touch with those subjects to later validate prototypes and designs. My past experience as a salesperson instilled initiative and resourcefulness in finding users and SMEs. I have recruited subjects for user research through cold-calling, cold-emailing, or simply set up tests in coffeeshops. It’s nerve-wracking, but necessary! Read about how I ran a workshop with front-line customer service reps to gather weeks of research work in 2 hours. Or listen to me talk about it on UX Hustle! https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608754975570-V7QU0KLVH27ACLIODOSK/Thinking.png UX Process - “If I had an hour to solve the problem, I would spend 55 minutes defining the problem and then five minutes solving it.” Those early product discovery sessions are so critical because they show you the user’s process, goals, objectives, and pain points. I come into these sessions not seeking solutions but extracting the specific problem statements. Otherwise, it’s too easy to fall into a tunnel vision on one solution. This is the key to innovation. As Henry Ford said, “If I had asked people what they wanted, they would have said faster horses.” It’s important to understand that the real need was speed. Read about how I applied this when creating the most complex and most used component in one company’s Design System: Designing Tables for Reusability. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608755075079-EYLTOG21TQFYI1APU9RX/missing.png UX Process - Whose perspectives are we not considering? When Siri first came out, I immediately shrugged it off because I knew there was just no way it would work for my parents, who had accents. Diversity and inclusion lead to better products, period. I prioritize my education on marginalized groups so that I can better evaluate: whose perspectives are we not considering? In what ways can this design discriminate against people? My B.A. in International Affairs has taught me that multiple models can be right and to never assume that your mental paradigm is “the normal” for others. As a simple example, I worked on a user role management interface and one of the constraints was that users could not change their names. I raised the issue of maiden names and then worked with the backend developers to brainstorm solutions. Another thing most folks don’t think about is the Asshole Contingency: how might this feature be abused? Read this case study for more. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608755203631-YZNKSS6UR1471H150VOU/speakup.png UX Process - Speak up! No one can read your mind. My 15+ year relationship has taught me that learning how to communicate is a lifelong course. I spent so much of my life being shy but now I am known for my directness. If I am confused, I’ll ask. If something is ineffective, I’ll question it. If injustice is happening, I’ll uncover it. If you prefer someone who stay quiet, then I am not going to be a great addition to your team. A colleague once advised me to hide a mistake I had made so that the “group won’t look bad.” I decided to go straight to the top to fess up and we were able to solve the problem in 30 minutes and then come up with a new process to prevent anyone from making that mistake again. I’m glad I followed my gut. “If more truth is spoken in hallways than in meetings, then there is a problem,” says Ed Catmull in Creativity, Inc. We cannot solve problems, alleviate pain, or improve if we simply stay quiet. Read about my hard lesson in speaking up here. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608755327938-2PJM5NOE4Q7YSUSMDQPH/My-Methodologies.png UX Process https://www.havananguyen.com/about daily 0.75 2025-09-20 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608756846824-PFI6I0QTB2CZFE6IIYGT/havana+nguyen.png About Me - The quick version Hey! I’m Havana and I am a User Experience Designer, illustrator, writer, comic artist, podcaster, and public speaker. I have made it to Medium’s Top 20 Writers for my two articles for Interaction Flows and Designing Tables for Reusability and I am the lead of the Ladies that UX ATL Meetup. By night, I work on an sci-fi comic called Kamikaze which won the 2015 Glyph Award for Best Web Comic and has been featured on NPR, SyFy Wire, and Hollywood Reporter. I specialize in design ops, process, product discovery, and interaction design. My UX career has taken me through so many industries: aerospace, facility management, real estate, human capital management, and employment. In my art, I am inspired by animation, fluid linework, and emotional expression. When I am not working, I enjoy traveling, reading, painting, caring for my plants, and nerdy things. Need a bio for an event I am a part of? Click here https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608757384038-S1S3GRH1II9ZK81F4WR2/Bio-Havana-01.png About Me - Drawing I started drawing when I was 4 years old. Raised by Vietnamese refugees, I was pretty sheltered with only my animated VHS tapes to keep my company. As a kid, I used to pause the movies and draw what I saw on the screen. This blossomed into a lifelong fanatic appreciation on animation and sharpened my eye for visual details. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608757459038-OMWV99IGVP8PSI3M98A3/Bio-Havana-02.png About Me - My first website At 13 years old, I built my first website! The internet seemed so new and exciting and became the perfect channel for my nerdy obsessions. My first site was a Sonic the Hedgehog fansite that eventually became, at the time, the 2nd most popular Sonic sites according to multiple webrings (wow, remember those?) … much to my chagrin, I have not built anything quite as successful since then, as the site garnered thousands of visitors a day. Following my Sonic site came fansites for Sailor Moon, Disney, Harry Potter, and more. I learned that I loved creating content and I am often quick to find ways to express my passions and knowledge online. Today, I publish videos on travel and UX, co-host a Don Bluth podcast, and share insights on Medium. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608757512091-UVGA1VJ7IVH7V2O2KF0M/Bio-Havana-03.jpeg About Me - My graphic design business I became outgoing. I pursued a Bachelor’s in International Affairs. During college, I also ran a successful graphic design business called Havana Designs. Before I could drink legally, I was a frequent attendee of the local Chamber of Commerce, tech conferences, and business seminars. My business enjoyed a healthy roster of clients and helped me master skills in not only graphic and web design, but also sales, marketing, and business strategy. I also completed the full Toastmasters’ public speaking training program and served as a Club Officer for the East Cobb branch when I was 22. So why did I pick International Affairs? Being around such passionate and sharp people of so many backgrounds energized me. I was awarded in 2010 for an Honorary Delegate Award in representing Qatar during the Model Arab League conference in D.C. Studying International Affairs has taught me how to shift my mind into a different cultural paradigm, think more critically, recognize groupthink, and improve my decision-making skills which has all helped me in unique ways in my career. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608757578199-4H2O08WJ5CE5MHQVL1OQ/Bio-Havana-04.png About Me - Enter the tech world After college, I worked in technology companies as a cloud services salesperson and then later a client consultant where I helped development teams implement the software API and provide analysis and software configuration services to the client. Selling cloud services gave me a macroscopic understanding of infrastructure, e.g. understanding what database vs web server vs application server is. Troubleshooting API integration then gave me a more microscopic understanding of development, e.g. field mapping, API calls, connecting endpoints, data parsing, and data validation. I often had to explain all this to non-technical people too. In my current UX career, having exposure to the sales, infrastructure, compliance, and backend perspectives gives me a holistic big-picture view of the product process. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608757722299-Q7T8USCLWD8TKNB0ZLJO/Bio-Havana-UX.png About Me - … and that brings us to today! I am a User Experience Designer and I’ve worked at traditional corporations, a mid-market startup, a software company, and aerospace. My favorite parts of the process are product discovery, user testing, prototyping, workshop facilitation, and interaction design. All of my past experiences have built me into the UX Designer I am today and I have helped teams ship products and improve usability on legacy systems as well as add value to existing products. You can see some of my UX work here, see my process, and feel free to visit my LinkedIn. For those who want to also get into UX, I wrote about how I made my career change here. Now, I also help run Ladies that UX ATL, a Meetup that boasts 1,923 members! Aside from UX, I also serve as the Lead Character Designer for Kamikaze and the Second Director of Moderation for Momocon. https://www.havananguyen.com/contact daily 0.75 2025-09-19 https://www.havananguyen.com/press daily 0.75 2025-09-20 https://www.havananguyen.com/sketches daily 0.75 2025-09-20 https://www.havananguyen.com/home daily 1.0 2025-09-20 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/e77e10a8-3900-4aa6-97e2-711e6912078e/Photos.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/639ffb49-e008-4c02-80bf-cb45fbaedba5/Stakeholder-management.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/b11d6a4a-90c6-432c-82bb-35c9f11a8fbf/user-research.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/520e72a5-e110-4c2f-b202-12b234667b72/product-design.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/8ef7e88c-9a8a-4dea-a62b-bd9146974ad0/DSC06097.png 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https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/7d31747b-a409-45ef-b2af-437881baee94/Screen+Shot+2022-11-23+at+6.58.14+PM.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/c6ef7122-f514-4ad5-8f1b-e51748024eb2/Screen+Shot+2020-10-26+at+10.52.30+AM.png UX Work - Generative Discovery for Pandemic Dashboard MIRO Boards of ranking exercise with users and SMEs https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/f9f0eecb-b5ec-4f6c-a959-d493d68e24e6/Screen+Shot+2020-10-26+at+10.52.50+AM.png UX Work - Generative Discovery for Pandemic Dashboard MIRO Board of design review with internal UX team https://www.havananguyen.com/ux-portfolio/turbofan-engine-diagnostics-app monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610828653304-1MNGL0U75V3G5U1KKM8X/whiteboard.jpg https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610828241194-N7OY72WQ9PDZGJW9U8Q0/engine.jpg UX Work - Turbofan Engine Diagnostics App - Unique Challenges Um. It’s a turbofan engine. LOL It’s complex as hell. Deep procedural memory. The legacy software our customers used had not been updated for decades. Think about that. Having used this program for over 20 years, our users’ brains probably have literal neural pathways specifically formed around the legacy interface. Even slightly changing a single link disrupted their procedural memory and bewildered them. As a result, we had to be very conservative with UI changes. Complex backend and logic. The backend consisted of numerous tables and thousands of data points Counterintuitive. Our users’ wants contradicted a major design tenet. As cluttered as the UI was, our users actually wanted more data to be crammed into the page. After all, more data points, even if not needed immediately, might help users troubleshoot issues. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/10555741-b3a1-4130-bb4b-6cbe9efc1597/Portfolio-aero-beforeafter.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610828462243-26FSCNNN8P5LOZTKXQ4F/EventsTab-03052019.jpg UX Work - Turbofan Engine Diagnostics App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610828464268-EFW8FA5S77U2XUB4B91V/selfie.jpg UX Work - Turbofan Engine Diagnostics App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610828463477-6PKGGM4UYKPAJLT4AXFO/EventsTab2-03052019.jpg UX Work - Turbofan Engine Diagnostics App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1622995045265-6GUMBF5BFSC331H1UGA3/IMG_9586.jpg UX Work - Turbofan Engine Diagnostics App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/f0ae2f9a-6290-48e6-a21e-6abad7549750/IMG_E9585.JPG UX Work - Turbofan Engine Diagnostics App https://www.havananguyen.com/ux-portfolio/pto-management-app monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610829700482-ZSTOQJHHTYHSZ3SYZ1HG/IMG_4796.jpg UX Work - PTO Management App - My Role I worked with an IA and a visual designer to create a mobile app that helps employees and employers manage time off requests. On this project, I was the interaction designer. Below are a couple of annotated wireframes from the app. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610829517488-0QJPJ23QFW0Z3HTQZLVU/pto-annotwireframes.png UX Work - PTO Management App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610829915876-WDA6UXJ783QLHH4YP0DM/Manager%2BUser%2BStory.png UX Work - PTO Management App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1610829969166-MCSGL014U9CGHQS07GQW/ix-flow.png UX Work - PTO Management App https://www.havananguyen.com/ux-portfolio/ix-flows monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608601219525-REUGP6UOPYVG83PHTRBD/image-asset.png UX Work - Interaction Flows Example of an Interaction Flow https://www.havananguyen.com/ux-portfolio/reusable-data-tables monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608600592550-OOICPUX99XELKHUT3QBV/tables.png UX Work - Reusable Data Tables High-fidelity mockup of the data table https://www.havananguyen.com/ux-portfolio/policy-engine monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608502221088-G78300MKNMV6V7B3OJ8M/Policy+Engine+Before.png UX Work - Automated Background Check The original UI for the rules engine https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608503203046-UATI8TEZ310GHHTKR157/Policy+Engine+OPTION+B.png UX Work - Automated Background Check https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608502773077-3PS5EHTPHNJ3O8F276D5/Policy+Engine+OPTION+A-2.png UX Work - Automated Background Check Option A, Step 2: Clarify labels and use accordion pattern on settings page (Click image to enlarge) https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608502725366-BJ4BASF0MNLIZ7N7Z0F7/Policy+Engine+OPTION+A-1.png UX Work - Automated Background Check Option A, Step 1: Allow users to pick out the relevant crime types so they don’t have to scroll through the full list (Click image to enlarge) https://www.havananguyen.com/ux-portfolio/callcenter monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608497977873-VRAJK20B1LRW7REOE4UO/Call+Center+Before.png UX Work - Calls Center Leads Dial List What the UI originally looked like … I can’t stress enough that this is the before pic https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608498160814-4JNNFZ6PHZT2XJL4185X/workshop.jpeg UX Work - Calls Center Leads Dial List - Having worked as a call center rep before, this project was a perfect matchup for me. I knew about the nuances of the dialing process and I could empathize with the pressure of quotas. Using this previous experience, I also conducted a workshop to extract all of the user pain points with the current interface. https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608498769138-MV1OIOHZ8MI06JBTP8FO/Call+Center+After.png UX Work - Calls Center Leads Dial List High-fidelity mockup of the UI https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608498865651-C6A40DG0TF1RR4M8NNB4/interactions+annotations.png UX Work - Calls Center Leads Dial List Annotations for how the timeframe, status, and client selection filters behave https://www.havananguyen.com/ux-portfolio/performance-app monthly 0.5 2025-09-18 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608488506538-K1ECVZ3Q2D5Q9OHOW987/Performance-Wireframes-01.png UX Work - Performance Management Mobile App Wireframes of the core features https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608488734730-TRML7IKYWGBG4XH4ZXRP/Performance-Wireframes-02.png UX Work - Performance Management Mobile App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608489005698-67W4NZJNNT3GMRTI5IV2/high-fidelity.png UX Work - Performance Management Mobile App Final high-fidelity mockups from the visual designer https://www.havananguyen.com/ux-portfolio/ar-job monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1608487802838-FN07WYLQJ9X91ECFIWZQ/user-interview.JPG UX Work - AR Job Hunting App https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/1611239873180-030EJI3KFDJWFWPLZPFQ/IMG_4784.jpg UX Work - AR Job Hunting App - An amazing UX team helps We were challenged to launch a fully validated, robust interactive prototype for the executive pitch in less than a month. Luckily, our team was quickly able to divide and conquer research vs prototyping vs recruiting users vs user flows vs interaction design vs visual design and punctuated our heads down sessions with group reviews. This constant cycle of work/review helped keep the team on the same path. https://www.havananguyen.com/ux-portfolio/too-young-to-wed monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/3395ddfa-fbe0-4797-9a1e-401a844448dc/Screen+Shot+2024-06-21+at+2.26.25+PM.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/42b2329a-1285-44bf-9201-6ddae0998d95/Homepage+Decisions.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/9acc53c3-e16a-4468-beb4-c0ef074dcd88/Wireframe+vs+Site+%282%29.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/adf9259a-c2da-49ae-add1-1cf15d01710d/screencapture-tooyoungtowed-org-main-stories-2022-09-18-15_28_44.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/eb1a717a-fc93-4ce3-a0f9-6e8f812836f6/Screen+Shot+2022-09-18+at+2.48.49+PM.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/7c04d3b3-3bf5-4b25-b2c8-b8e79c2d9ab1/IMG_9752.jpg https://www.havananguyen.com/ux-portfolio/electronic-consent-platform monthly 0.5 2025-09-19 https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/67a0281c-b072-4d78-bba3-d7e1bbd9be0c/Screen+Shot+2024-06-15+at+5.16.20+PM.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/e586549c-90c3-4d49-af5e-57d1311411b4/IMG_9677.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/55c9acc9-29c9-47f0-a2fc-5553e5eaee84/Screen+Shot+2024-06-08+at+1.25.03+PM.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/b1475c51-f5a4-403f-99f9-206b3ead4407/IMG_9694.png https://images.squarespace-cdn.com/content/v1/5fde4508f67c863bcd16eb03/3298697d-f6f5-453a-875c-b84fbee880a1/Screen+Shot+2024-06-15+at+5.11.33+PM.png